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FirstEnergy’s Ohio Electric Companies Complete Proactive Work to Help Enhance Service Reliability for Customers Through Summer Season

Dec 15, 2023

Company offers tips for customers to manage rising temperatures and energy costs

AKRON, Ohio, June 8, 2023 -- With the hot summer months likely to produce higher electric usage and potentially severe weather, FirstEnergy Corp.'s (NYSE: FE) Ohio subsidiaries – Ohio Edison, The Illuminating Company and Toledo Edison – recently completed inspections and conducted equipment maintenance expected to enhance service reliability for customers. The work builds upon vast tree-trimming work and equipment and technology upgrades FirstEnergy has made to its electric grid in Ohio over the past three years to help prevent power outages and reduce many interruptions to just a brief or momentary outage.

"Our commitment to continuous improvement will help us continue to deliver the safe and reliable electricity our customers rely on every day," said Pat Mullin, acting president of FirstEnergy's Ohio operations. "Since 2020, FirstEnergy has invested more than $400 million in new automated equipment and technology across its Ohio service area to help keep power flowing to our customers in all types of weather conditions."

Proactive equipment inspections include using thermovision cameras to capture infrared images of electrical equipment, helping detect potential problems within substations and on power lines that cannot be observed during regular visual inspections. The infrared technology shows heat on a color scale, with brighter colors or "hot spots" indicating areas that could need repairs. These images can identify equipment issues such as loose connections, corrosion and load imbalances, and utility workers are able to make repairs to prevent potential power outages in the future.

Other utility work being done by FirstEnergy utility personnel includes inspecting electrical equipment, like transformers, located along neighborhood power lines and within substations to ensure the infrastructure is ready to perform efficiently when demand for electricity increases during the summer, typically due to air conditioning use.

In addition, FirstEnergy's Ohio electric companies have collectively invested more than $35 million to trim trees along nearly 10,000 miles of power lines this year. This program will help keep power flowing to customers by helping to prevent tree-related outages, such as those that can occur during the summer storm season. The companies' programs remain on track for completion in the fall.

Helicopter patrols have also completed inspections of more than 7,200 miles of transmission lines owned by American Transmission Systems, Inc. (ATSI), a FirstEnergy subsidiary, across the company's Ohio footprint. The inspections are designed to look for damaged wire, broken cross arms and other hardware problems not visible from the ground. Any potential reliability issues identified during the inspections are addressed as quickly as possible.

With the summer storm season also comes higher-than-usual temperatures and rising energy costs. Customers can take steps to beat the heat while also managing their electricity bill this summer. The following tips can help customers use electricity wisely during this period of high demand:

Ohio Edison serves more than one million customers across 34 Ohio counties. Follow Ohio Edison on Twitter @OhioEdison, on Facebook at, and online at

The Illuminating Company serves 755,000 customers across Ashtabula, Cuyahoga, Geauga, Lake and Lorain counties. Connect with The Illuminating Company at, on Twitter @IlluminatingCo and on Facebook at

Toledo Edison serves nearly 315,000 customers in northwest Ohio. Follow Toledo Edison on Twitter @ToledoEdison or on Facebook at

FirstEnergy is dedicated to integrity, safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company's transmission subsidiaries operate approximately 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions. Follow FirstEnergy online at Follow FirstEnergy on Twitter: @FirstEnergyCorp.

Editor's Note: Photos of FirstEnergy utility personnel installing new equipment and conducting inspections are available for download on Flickr. A video of utility personnel conducting a thermovision inspection and explaining the work can be found on the company's YouTube channel.

CONTACT: News Media Contact: Lauren Siburkis, (330) 203-8850, Investor Contact: Irene Prezelj, (330) 384-3859

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